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Cancellation

- differ the depends on delivery stage as for the method of cancellation.
- we can not refund delivery fees cancellation after hand over to the shipping company. (Japan post etc.)

Cases ...

1. before our shipping out.

- please contact us before our shipment. (we will inform you of the shipping schedule after order confirmation by email.)
- we will full refund.
2. after our shipping out.

(delivery by other companies./ mainly Japan post)
- please contact us. we need to process delivery stop request to the delivery company.
- will be charged a cancel fee approx US$ 6.00 (Japan post fee). it possible the cancel while delivery in Japan. (by Japan post etc.),
3. when completion delivered to Airline company.

- delivery company in Japan will hand over to the Airline company after customs clearance.
- it can not cancel at this time. (you can cancel after arriving the package in your country.)
- availability depends on each destination country. we are currently keep investigating.
4. after arriving in your country

(you can cancel after arriving the package in your country.)
- would like please refuse receive when deliver you.
- we can not refund delivery fees.
- we can refund only the item(s) amount only.
- we will refund after the return to our shop has been confirmed without corruption.

Returned / Exchange

terms and conditions


Delivery area information

destination countries

Multiple order / shipping method

will change delivery way depend on amount

Delivery schedule / Actual ex.

Actual Delivery tracking record

Contact

direct email to ARTESJAPAN

   

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