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Japanese hobbies - Deliver to the world - from ARTESJAPAN.com
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Refund
we will be refund in the following cases.

No.casedetailsrefund amount
1-1Cancelcancellation of before shipment (*1)Full refund
1-2Cancelcancellation of after shipment.only item amount
2Sold outif the item had sold out after your order (*2)Full refund
3-1damagedif the luggage is damaged when arrives, if your hope to cancel.(*3)
3-2lostif the luggage is lost during delivery, if your hope to re-shipment(*3)

(*1) usually will shipping after order on the day ~ 3 days later. (if the sold out will be shipped after 3 ~ 5 days.)
(*2) we will continue to order if you possible the consent time of securing of items.
(*3) if your hope to re-shipment, we will be done reshipment. otherwise we will refund after post office have conducted a survey of trouble.

Returned / Exchange

terms and conditions


Delivery area information

destination countries

Multiple order / shipping method

will change delivery way depend on amount

Delivery schedule / Actual ex.

Actual Delivery tracking record

Contact

direct email to ARTESJAPAN

   

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