cancellation of before our shipment.
1-1. Cancel / Full refund
usually will shipping after order on the day ~ 3 days later. if the sold out will be shipped after 4 ~ 6 days.

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cancellation of after shipment.
1-2. Cancel / only item amount

if the item had sold out after your order.
2. Sold out / Full refund
we will continue to order if you possible the consent time of securing of items.

3-1. damaged
if the luggage is damaged when arrives, if your hope to cancel.

3-2. lost
if the luggage is lost during delivery, if your hope to re-shipment

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if your hope to re-shipment, we will be done reshipment. otherwise we will refund after post office have conducted a survey of trouble.