trouble in the delivery is a very rare case. however, could we please check the following? (that probability is 0.001% less.)
usually, we do apply the insurance to items, in the case of "EMS, ePacket". including insurance charge in delivery fee. in case of non registered SAL flights small packet insurance is additional option.
Japan post insurance programupper limit amount of insurance
EMS: ~ app.US$ 9,500.00
ePacket: ~ app. US$ 60.00
registered SAL: ~ app. US$ 60.00
non registration SAL: no compensation
we has been setting the delivery method depending on the commodity amount of money.
investigate by post office
there is a need to investigate in any cases, if loss or damage or non-delivery, before luggage arriving. delivery company of arrival country and Japan Post will investigate. ( it take many time until completed. about 2weeks or half month or 1 month)
our correspondence for some trouble
if loss or damage etc, we will ship the order item again. we will refund if the item is out of stock. or, if you can wait until the stock please wait until the reshipment.
situation of some trouble
if the package is damaged when arrives..., please check the damaged condition of the package and a item along with the delivery person.
if item is cracked or broken.., please do not receive the item. deposit the item to delivery person.
if possible, please send to us take photos of the damaged part of the item and package by email. please do not sign the receipt. please got from deliveryman if there is a certificate deposited.
please contact to the shipping company that crack or brake condition, and then please contact us. in most cases, the phone number for contact is description in the receipt certificate.
even without appearance is damaged. whenever possible, please check the condition of the item as soon as possible.
post office / delivery companynot arrive, outside of the package was corrupted etc.,
would like please contact to post office and our shop if there is trouble.
United stats USPS: 1-800-222-1811 site
Taiwan post: (02) 2703 7527 site
Hongkong post: (852) 2921 2222 site
United kingdam Parcelforce: 0844 800 4466 site
Australia post: 1800 007 678 site
New Zealand post: 0800 501 501 site
Singapore Post: 1800 222 5777 site
Deutsche Post DHL: 01805 / 345 22 55 site
France CHRONOPOST: 0 825 801 801 site
Italy Posteitaliane: 803.160 site
Russia Post: 8-800-2005-055(EMS): site
Russia Post: 8-800-2005-888(others): site