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Return / Exchange
basically not accepted the return of item.

Return by the receipt refusal.
Please shipping hold once at the post office and please contact us before making a return. there is a rare case to be returned on reason that expensive tax unexpectedly. we will refund after the package has safely arrived at the shop.
Exchange
if, size was not suitable, different from the item color of the computer screen. in this case, we can not refund delivery fee. we will refund only the item amount. refunds is done after the item returned to our shop. will charge re-shipping fee if you want to exchange the item by your convenience.

in the case of if had damaged when item arrives. hope to Re-dispatch or Refund. even if you wish to either you must return the damaged goods to our shop through the delivery company.

Cancellation

reception or not conditions

Refund

some of the terms and conditions

Delivery area information

destination countries

Multiple order / shipping method

will change delivery way depend on amount

Delivery schedule / Actual ex.

Actual Delivery tracking record

Contact

direct email to ARTESJAPAN

   

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